VAT relief for disabled people

If you’re disabled or have a long-term illness, you won’t be charged VAT on products designed or adapted for your own personal or domestic use. Also, you won’t be charged VAT on:


• The installation and any extra work needed as part of this
• Repairs or maintenance
• Spare parts or accessories

The product and your disability have to qualify (see below). If you are unsure as to whether you qualify for VAT relief, please don't hesitate to call and one of our team will be happy to help.

You do not have to be a holder of a "blue badge" and there is no registration process.

Simply declare your exemption and provide details of your medical condition at the checkout and you're done! It's as easy as that!


Does your purchase qualify for VAT relief?

To get the product VAT free your disability has to qualify. For VAT purposes, you’re disabled or have a long-term illness if:

• You have a physical or mental impairment that affects your ability to carry out everyday activities - e.g arthritis, epilepsy etc
• You have a condition that’s treated as chronic sickness, like diabetes
• You’re terminally ill

You don’t qualify if you’re elderly but able-bodied, or if you’re temporarily disabled.


You do not have to be a "blue badge" holder or "registered" in any way.

You do not need to provide any evidence of your disability,
simply fill out the form at the checkout to confirm.

You don't have to physically buy the goods in person. Another person can purchase the goods on your behalf and they will still be eligible for VAT relief, or they can be purchased online.


If you have any questions please call our team on 01296 435 607

Qualifying products or services

You will be asked to fill out a VAT declaration form during the checkout process if you have selected products which are eligible for VAT relief.

Simply add your medical condition to the form when prompted to declare yourself eligible for VAT relief and we will do the rest on your behalf

Please note in some cases we may contact you following your order to verbally confirm your medical condition.

If you have any questions please call our team on 01296 435 607


Please note all items displayed in store which are marked with an "XV" symbol are priced without VAT.